19 de febrero de 2011.
New data issued by Airports Council International identifies a South Korean airport as unchallenged when it comes to treating customers at a world-class level.
For the sixth year in a row, Incheon International Airport – South Korea’s largest – is ACI’s top performer for customer service. This, as per feedback given by the passengers that use it, and by the passengers using all the other airports surveyed by ACI for its annual and hotly-anticipated Best Airport Worldwide report.
“I extend my congratulations to Incheon International Airport in Seoul, South Korea, which for the sixth straight year has taken the top customer service award honour, Best Airport Worldwide”, Angela Gittens, ACI’s Director General, stated in a press release issued mid-February 2011.
She continued: “Asia Pacific airports made a clean sweep of this worldwide category, as they did last year, with Singapore Changi Airport, Hong Kong International Airport, Beijing Capital International Airport, and Shanghai Pudong International Airport garnering respectively the second, third, fourth and fifth places for 2010.
“We applaud the consistent success story of the Asia Pacific airports, which set the bar in service excellence.”
Best Airport in the World
Overall, more than 300,000 passengers around the world took part. Here’s what they said were the world’s best airports, for customer service, overall:
•Seoul Incheon International Airport was judged the best airport in the world
•Cape Town International Airport was judged the best in Africa
•Malta International Airport was Europe’s best
•Indianapolis International Airport was the best in North America
•Mexico’s Cancun International Airport was the best in Latin America and the Caribbean
•Finally, Dubai International Airport was the Middle East’s top site for customer service
World’s Best Airport
Participating ASQ (Annual Service Quality) airports were assessed not only in terms of their location, but also in respect of their size and, here, some other winners emerged.
The world’s best airport best in the 2-5m passenger capacity class was Canada’s Ottawa Macdonald-Cartier International Airport, while 5-15m passengers was won by Hyderabad International Airport. The 15-25m, 25-40m and 40m categories were topped by Gimpo International Airport, Incheon International Airport and Hong Kong International Airport, respectively.
“I emphasize that all ASQ participants have voluntarily and independently decided to join the benchmarking programme”, Gittens added.
“All seek to be leaders in the field of quality service delivery. I therefore extend my congratulations to all of them for their commitment to the customer.”